Frequently Asked Questions
Technical gear support and shopping information for the Australian community.
What are your shipping options within Australia?
We offer standard shipping across Australia for a flat rate of $10, or free on orders over $200. Express shipping is also available via Australia Post for faster delivery to metro areas.
How do I return a product if it doesn't fit?
Arc'teryx Australia offers a 30-day return policy. Items must be in original condition with tags attached. You can initiate a return through our online portal to receive a shipping label.
Are your products covered by a warranty?
Yes, our Practical Product Lifespan Warranty covers defects in materials and workmanship. Damage due to wear and tear or improper care can often be repaired for a reasonable charge.
How do I care for my GORE-TEX jacket?
To maintain performance, machine wash in warm water with a technical detergent like Nu Technical Wash, then tumble dry on medium heat for 40 minutes to reactivate the DWR finish.
Do you offer Buy Now, Pay Later options?
We currently accept Afterpay and Zip Pay for all Australian orders, allowing you to split your purchase into four interest-free installments.
How can I ensure I am buying an authentic Arc'teryx product?
To guarantee authenticity, only purchase directly from our official Australian website or authorized premium retailers listed on our store finder.